Last updated: 01/08/23

Once an order is placed, it cannot be changed or canceled.

Unfortunately, we cannot accept returns on gift cards.

If you’re not satisfied with the quality of the products received get in touch within 14 days of receiving the item and we’ll do everything we can to investigate and find a solution.

To start an exchange/return for damaged or defective products, you can contact us at divebuddyoutfitters@gmail.com. Please provide your order information, photos and or video of the defect, damage, or misprint.

Shipping cost for returns will be at your expense shipped to:

Dive Buddy Outfitters 2810 Trinity Mills Rd Ste 209-173 Carrollton, Texas 75006

We will notify you once we’ve received and inspected your return, and let you know if the exchange/refund was approved or not.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible or you’ll be automatically refunded on your original payment method within 10 business days at our discretion.

Please remember it can take some time for your bank or credit card company to process and post any approved refunds.

If more than 14 business days have passed since we’ve approved your return, please contact us at divebuddyoutfitters@gmail.com.

Color consistency

We use the same print machines, paper types, and work processes to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, and humidity in the room, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products or errors in the number or quantity of the delivered products please contact us immediately at divebuddyoutfitters@gmail.com.. Our team will investigate the matter and take the appropriate steps to resolve the matter as quickly as possible.

If you discover defects, such as damage to the delivered products, errors in the number or quantity of the delivered products you should provide us with photographic or other documentary evidence of the existence of a defective product. If we have not received from you a complaint in writing within 14 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier of a non-tracked delivery, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective products at our discretion.

The remedies provided above are your sole remedies for any defective product, and exclude, to the fullest extent permitted by law, any other remedy available to you by law.

For packages lost or damaged in transit, please get in touch with us within 14 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf after an investigation is completed.

Returned to Sender Policy

For these cases, please get in touch with us so that we can investigate the problem. We will quickly find a solution. If it is determined the item was returned to us by the carrier we will adjust the price for a new order. This way, you will only pay for the new shipping fee.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient

If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order. Get in touch with us immediately so that we can investigate the problem with the carrier. Once confirmed we can arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).  

Governing Law and Dispute Resolution 

These Terms shall be governed by the laws of the United States in the state of Texas. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any disputes arising out of or in connection with these Terms shall be finally settled by arbitration in accordance with the State of Texas. The place of the arbitration shall be the city in which we have our place of business. Unless otherwise agreed, the language of the arbitration shall be English. This arbitration clause shall not prevent us from taking legal action before ordinary courts in your jurisdiction for the collection of payment under these Terms or for the enforcement of our intellectual property rights.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.